Latest resources from NICE
7 trainable soft skills for outstanding agent...
The average contact centre manager spends 35% of their time looking for coaching opportunities, but only around 7% of their time actually coaching....
The Inner Circle Guide to Omnichannel
ContactBabel's Inner Circle Guide to Omnichannel explores the challenges and opportunities of offering more contact channels while maintaining the ...
The Ultimate CX Agent Guide: How to be the â€...
Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment?
We asked CX coaching experts about...