Skip to content Skip to footer

The Ultimate CX Agent Guide: How to be the ‘employer of choice' and not an internet meme

Published by: NICE

Are your agents ready to manage voice and digital interactions in a digital-first omnichannel environment?
We asked CX coaching experts about building user-friendly contact centre onboarding and training programs to prepare new and existing agents to handle sales, support, customer service, and more no matter what channel customers use. Do your agents need de-escalation training? Real-time coaching? Remote learning? Use this eBook as a training guide—it covers that and more.
You learn how to:
Download this meme-filled guide on training agents in a digital-first world.

Read More

By submitting this form you agree to NICE contacting you with marketing-related emails or by telephone. You may unsubscribe at any time. NICE web sites and communications are subject to their Privacy Notice.

By requesting this resource you agree to our terms of use. All data is protected by our Privacy Notice. If you have any further questions please email

digital route logo
Lang: ENG
Type: Whitepaper Length: 29 pages

More resources from NICE