CRM
The Inner Circle Guide to Agent Engagement & Empowerment
Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...
Ensuring compliant communications in Financial Services
The pandemic has reshaped business in myriad ways, none so much as how people communicate. In a few months,...
2021 Professional Services Maturity Benchmark
Service Performance Insight (SPI), LLC is a global research, consulting and training organization dedicated...
The Four Pillars of the Futurist CFO
Forward-thinking CFOs must step up and play a critical strategic role in transforming enterprises away...
The Creator Workflows reference guide
A tour of key low-code features and functionality on the Now Platform. Using the Now Platform for low-code...
Top Workplace Trends 2023 (and Why Communications Are Essential)
What changes are coming for your organization in 2023? Looking ahead is essential for successful businesses....
What is usage data and how do businesses use it?
What exactly is usage data? How does it relate to subscriptions and billing? Why is processing usage...
Solving the Talent Puzzle
The top five percent of professional services organizations (PSOs) are experiencing low levels of attrition,...
Aberdeen Research: E-Signatures Accelerate Workplace Transformation
In this 6-page eBook, Aberdeen discusses how today's organizations are focused on streamlining and automating...
The Inner Circle Guide to Omnichannel
ContactBabel's Inner Circle Guide to Omnichannel explores the challenges and opportunities of offering...
Box for Banking
Simplify banking for your customers in the cloud I got into banking to push paper and fill out forms....
The State of Systems of Agreement, 2021
Over the past year, digital agreement processes have become essential for organisations around the world....
5 best practices: the game changing power of scenario-planning
Scenario planning enables you to make data-driven decisions and respond effectively to changing market...
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