Environment

State of Digital Transformation EMEA 2020
Prior to the pandemic, enterprises were actively migrating private applications to public clouds as well...

Growing the Factory of the Future
To transform manufacturing, transform the workforce. Digital transformation – a key element of what's...

Voldoen aan digitale verwachtingen in HR: een Europees onderzoek
In heel Europa is de honger van consumenten naar digitale diensten onverzadigbaar. Hoe kunnen HR-afdelingen...

Ponemon Cost of Insider Threats Report 2022
External attackers aren't the only threats modern organisations need to consider in their cybersecurity...

Three key strategies for customer experience success
Get customers banking on you with seamless collaboration. The importance of working seamlessly with people...

No Going back? The UK's Irreversible Work / Life Shift
The urgency created by events in 2020 acted as a catalyst to faster executive decision-making and action....

Solving the Talent Puzzle
The top five percent of professional services organizations (PSOs) are experiencing low levels of attrition,...

Automating Safety
As the overly-used phrase so correctly states: 'safety is no accident'. Dedication to safety-first culture...

7 trainable soft skills for outstanding agents
The average contact centre manager spends 35% of their time looking for coaching opportunities, but only...

Driving Real Behaviour Change
Starting a new training programme may seem daunting. Maintaining one that keeps your users engaged, changes...
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