There's no question that organisations (and individuals) faced many challenges in 2020, both new and...

If you've found yourself sweating in a smoky billiard room, wondering about what role customer data should...

Compare your transformation progress to industry peers. Planning, budgeting and forecasting have taken...

Planning is essential to your organisation – even more so when you are looking to align your operational...

Digital Transformation is the process by which enterprises adapt to or drive disruptive changes in their...

Attacks on your data are getting trickier, and insider threats are on the rise. More than half of IT...

Did you know the average annual cost for insider threats is now $11.45M, according to Ponemon Institute?...

In today's digital economy, change is rapid and often unexpected. Success belongs to organisations that...

Healthcare has a customer experience problem, and it's impacting both care quality and the bottom line. With...

The beginning of the end for flat-rate and tiered-rate subscriptions? Today's streaming wars have caught...

Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...

The more information we have about a risk, the better we're able to deal with it. By assessing a problem,...

Business is changing quickly, and the need for closer collaboration between finance and HR has never...

The way we work has changed. Modern organisations are putting together new technology systems that allow...