Technology in media evolves quickly. Once seen as buzzwords, AI and machine learning (ML) are now crucial...

ContactBabel's Inner Circle Guide to Omnichannel explores the challenges and opportunities of offering...

There's no question that 2020 was a challenging year. The pandemic placed an enormous strain on the global...

Excel remains the most widely used analytics tool in the world, however business users continue to be...

Companies of all sizes are embracing a more effective, paperless way of working. From sales agreements,...

There's no question that organisations (and individuals) faced many challenges in 2020, both new and...

Running SAP workloads in the cloud has emerged as the 'new normal' for today's businesses, helping them...

The pressure on companies to accelerate their processes to keep pace with the increasing speed of business...

61% of Senior IT and Digital Leaders believe that human interaction will not be necessary in retail banking...

All business processes rely on agreements — whether those are agreements between business units, clients,...

Is it time to re-examine the way your accounts payable team handles supplier invoices? This guide lays...

Your agents aren't going to ask you for more automated tools, empowered and personalized coaching, and...

There's a whole new world waiting for your business. With instant communication channels easily accessible...

With every week that passes, our dependency on paper wanes as digital processes are introduced into every...