All business processes rely on agreements — whether those are agreements between business units, clients,...

Michaels has always understood the value of personalization. But as the craft retailer's reach has expanded...

Customers don't want to own anymore – they want to use. The market has become a subscription economy...

The top five percent of professional services organizations (PSOs) are experiencing low levels of attrition,...

ContactBabel's Inner Circle Guide to Omnichannel explores the challenges and opportunities of offering...

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If your SaaS company offers usage-based pricing, there's a good chance you've built an in-house solution...

Service Performance Insight (SPI), LLC is a global research, consulting and training organization dedicated...

Customer experience is the key battleground for brand differentiation in today's hyper-competitive, always-on,...

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Simplify banking for your customers in the cloud I got into banking to push paper and fill out forms....

Michaels has always understood the value of personalization. But as the craft retailer's reach has expanded...

Over the past year, digital agreement processes have become essential for organisations around the world....